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- Ericsson is one of the leading providers of Information and Communication Technology (ICT) to service providers. We enable the full value of connectivity by creating game-changing technology and services that are easy to use, adopt, and scale, making our customers successful in a fully connected world.
• Define NMS system set-up and authority administration for collection of NW surveillance alarms and dependability statistics data in co-operation with support systems engineers
• Responsible for authorization and specification regarding utilization of additional and specialized (custom) tools used
• Collect and analyze resource performance data to ensure that appropriate measures for optimization are taken to secure that resource performance meets specified availability or utilization criteria
• Prepare and implement SW and HW configuration data changes and audits for network resources
• Ensure that dependability performance reporting provides adequate information i.e. root cause analysis, to enable appropriate service and / or network resource improvements.
• Handle, analyze impact, and plan for implementation of work request from customer (operator).
• Handle, analyze impact, and plan for implementation of change request from equipment supplier (e.g. software updates, patches).
• Escalate problem to vendor when necessary in accordance with time frame within Managed Services contract, and within guideline provided by vendor.
• Follow up on fault escalated on vendor until closure of the case.
• Competitive benefits and compensation (monthly salary and allowance, 13th month salary, performance bonus);
• Training course
• International working environment
• Annual company trip
• Performance Appraisal
- Tên người liên hệ: Trần Thị Huyền Trang
- Email: [email protected]
- Điện thoại: 0968 556606
- Di động: 0968 556606